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Before Making an Inquiry

Here are frequently-asked questions. Please check the following before contacting us.

frequently-asked questions

QI have heard that at the time of the first visit “SENTEI RYOYO-HI (Additional Fee for a First-time Patient without a Referral)” will be charged without a referral letter. What is the“SENTEI RYOYO-HI”?

“SENTEI RYOYO-HI” is the system established by the Ministry of Health, Labour and Welfare that collects out-of-pocket expenses for patients who do not have a referral letter at the time of initial consultation at a hospital with more than 200 beds in charge of advanced medical care.

In line with the revision of medical fees in FISCAL 2016 (Ministry of Health, Labour and Welfare), at community medical support hospitals with more than 500 general hospital beds, it has become mandatory to collect out-of-pocket expenses for patients with the following conditions.

  • Patients who do not have a referral letter at the time of initial consultation
  • Patients who visit the medical department of the Saisei-kai Nakatsu Hospital again without going to other medical institutions even after being mentioned that a referral will be made in writing (medical information provision form) from the Saisei-kai Nakatsu Hospital.

However, in case of the following applies, you will not be charged.

  • In case you bring a referral letter from another medical institution
  • In case it is your first visit while you are visiting another medical department.
  • In case you are taken to the hospital by ambulance and need emergency care
  • In case you are receiving various public expense due to specific diseases or disabilities, etc.
  • In case you are eligible for medical assistance under the livelihood protection law.
QWhat should I do in case I don’t know which department I should be examined in?

We have the consultation window on the 2nd flour, North building.

Please feel free to consult with the nurse in charge.

QWhat should I do when I have any trouble during the visit and the stay in the hospital?

The patient support & consultation window next to the information desk will respond to patients and their families in case they have trouble regarding medical treatment, welfare, and daily life. We will respond in the cooperation with the appropriate department accordingly.

QCan I have a consultation at any time for 24 hours?

Regular outpatient care is open from 8:30 a.m. to 11:30 a.m., but in case you have an appointment, a consultation can be done till 3:00 p.m. on weekdays and till 12:00 a.m. on the 1st and 3rd Saturdays. Others, emergency outpatient, receive treatment; however, not all patients can be treated 24 hours. During weekdays and Saturdays (from 8:30 a.m. to 5:00 p.m.), only patients with high urgency who are in a life-threatening situation will be examined. Basically, patients taken to the hospital by ambulance will be given priority. After-hours medical care (after 5:00 p.m. on holidays, weekdays, and Saturdays) examination will be provided to patients who can walk in with relatively minor injuries and sickness. However, there should be some cases that medical care can’t be provided depending on the expertise of the doctor in charge on the day. Also at night, since the same doctor provides after-hours care and treatment for emergency patients taken by an ambulance, a fairly long waiting time should be expected. We would appreciate your consideration, such as early daytime consultations and the use of general and emergency clinics.

In addition, after-hours medical care will be available only to those in urgent need, so the treatments and medications prescribed are limited. As mentioned above, please be sure to contact us by phone in case you make a visit outside the regular outpatient hours.

Q I would like to have a medical report in English.

It is available in Japanese only.

Q My medical expenses are covered by travel and overseas insurance. Do I have to pay?

The total amount of the medical expenses are required to be paid in full.
Please go through the procedure for the insurance upon arrival to your own country.

QI only want you to prescribe or fill a prescription.

Without a doctor’s examination, we can’t prescribe medicine.
In case a doctor concludes it’s needed based on the examination, the medicine is prescribed.

QDuring a trip from abroad, I would like to be examined. What should I bring?

Please bring your passport, residence card, and health insurance card (if covered by Japanese insurance)

Inquiry

+81-6-6372-0333

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